your questions, answered

  • I offer two services designed to help you find artwork that feels like it belonds in your home;

    1. Art Match Service
    If you’re unsure which artwork is right for your space, I can guide you.
    This service helps you:

    • clarify what you’re drawn to,

    • understand scale, placement, and colour harmony

    • choose a piece from my existing collections that truly belongs in your home

    It’s a collaborative process — perfect if you love my work but aren’t sure where to begin. Contact me at kerrysargent_art@kerrysargent.com.au to start a conversation.

    2. Commissioned Artwork
    If you’re looking for something more personal, I create commissioned pieces that honour your story, symbols, and intentions while staying true to my artistic style.

    This service includes a consultation, a clear quote, a signed contract, and a collaborative creative process that results in a one‑of‑a‑kind artwork made just for you.

    Head to the Commissions & Services Page for more information.

  • What payment methods do you accept?
    Payments are processed securely through trusted third‑party providers. Accepted methods are listed on your invoice or at checkout.

    Are prices listed in Australian dollars?
    Yes — all prices are in AUD.

    Do you offer payment plans?
    No.

  • What are the shipping costs?
    Shipping is complimentary. Each piece is packed by hand and couriered with care.

    Do you ship internationally?
    I currently ship within Australia only.
    If you live outside Australia and are interested in a piece, please contact me for a personalised shipping quote.

    How long does shipping take?
    Most orders ship within 3–5 business days.
    Commissions or custom pieces may take longer — timelines are discussed during the consultation.

    Will I receive tracking?
    Yes. Tracking details are provided once your order has shipped.

  • Do you accept change‑of‑mind returns?
    No. Due to the handmade and intentional nature of my work, I do not offer change‑of‑mind returns on originals, prints, or commissions.

    What if my artwork arrives damaged or faulty?
    You are entitled to a remedy under the Australian Consumer Law (ACL).
    Please email me as soon as possible with photos of:

    • the damaged parcel before opening

    • internal packaging

    • the artwork itself

    • a brief description of the issue

    I will offer a replacement (if suitable piece is available) or a refund, and I will cover return shipping for faulty items.

    See the Policies Page for more details

  • Yes — commissions are a meaningful part of my practice. You can submit an enquiry through my website.

    How does the commission process work?
    Enquiry → Consultation → Quote & Contract → Creation → Completion & Delivery.

    How much does a commission cost?
    Pricing depends on size, complexity, materials, framing, and courier needs.
    A detailed quote is provided after your consultation.

    Is there a deposit?
    Yes — a 50% non‑refundable deposit is required to begin the artwork.
    A $200 consultation fee is payable before our meeting and deducted from the final price if you proceed.

    Can I request changes once the artwork has started?
    No. Revisions are not offered once work has begun.
    This protects the integrity and cohesion of the artwork.

    Do I need to sign a contract?
    Yes. All commissions require a signed contract outlining the scope, boundaries, payment structure, timelines, and your rights under the ACL.

    Can you recreate another artist’s work or match a specific style?
    No. All artworks are created within my established artistic style, motifs, palette, and creative language.

    Can I request specific colours or symbols?
    Yes — as long as they align with my aesthetic and remain within my creative wheelhouse.

    Head to the Commissions & Services Page for more details

  • I collect names, email addresses, shipping details, order information, and analytics data through Squarespace and Google Analytics.

    Do you sell or share my information?
    No. I do not sell or trade your personal information.

    Click here to access my Privacy Policy.